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Privacy Policy

12th June 2025

 

At The Quantum Medic (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit [www.thequantummedic.com] (“the Site”) or use our services.

 

By using our Site, you agree to the practices described in this policy.

 

 

 

1. Who We Are

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We are The Quantum Medic, based in the United Kingdom. We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

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2. What Data We Collect

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When you use our Site or book a session, we may collect the following personal data:

 

  • Contact Information: name, email address, phone number, and postal address.

  • Booking Details: service chosen, session time, and communication preferences.

  • Payment Information: billing details (processed securely by third-party providers; we do not store your card details).

  • Technical Data: IP address, browser type, operating system, and browsing behaviour (via cookies and analytics).

  • Communications: any messages or enquiries sent to us through the Site or email.

 

 

We do not collect sensitive health data unless you choose to share information with us voluntarily during consultations or sessions.

 

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3. How We Use Your Data

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We use your data to:

 

  • Arrange and manage your bookings.

  • Communicate with you about your sessions.

  • Process payments securely.

  • Maintain records for tax and legal compliance.

  • Improve our services and website experience.

  • Ensure website security and prevent fraud.

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We do not send marketing newsletters or promotional emails.

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4. Legal Basis for Processing

 

 

We process your data under the following lawful bases:

 

  • Contract: to provide you with the service you booked.

  • Consent: if you choose to share personal or sensitive information voluntarily.

  • Legal Obligation: to meet tax, accounting, or regulatory requirements.

  • Legitimate Interests: to improve services and ensure security.

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5. Sharing Your Data

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We respect your privacy. We do not sell or trade your data. We may share it only with:

 

  • Service Providers: such as payment processors, website hosting, and analytics tools.

  • Legal Authorities: if required by law.

  • Professional Advisers: accountants or legal consultants when necessary.

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6. International Data Transfers

 

 

If any third-party service providers transfer data outside the UK/EEA, we ensure they use safeguards such as adequacy decisions or standard contractual clauses to protect your data.

 

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7. Data Retention

 

 

We retain your personal data only as long as necessary to provide services and meet legal or accounting obligations. Typically:

 

  • Bookings/Invoices: kept for 6 years (as required by UK tax law).

  • Enquiries: deleted after 12 months if no booking is made.

  • Sensitive information shared in sessions: not recorded or stored digitally.

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8. Your Rights

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Under UK GDPR, you have the right to:

 

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Request transfer of your data (data portability).

  • Withdraw consent (where consent applies).

  • Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

 

To exercise these rights, please email us.

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9. Cookies Policy

 

Our Site uses cookies to enhance user experience and improve performance.

 

 

What Are Cookies?

 

 

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide useful information about how visitors interact with the site.

 

 

Types of Cookies We Use

 

 

  • Essential Cookies: required for core functionality (e.g., booking forms, secure payments).

  • Analytics Cookies: (e.g., Google Analytics) to help us understand how visitors use the Site. Data is anonymised where possible.

  • Functional Cookies: to remember preferences (e.g., language settings).

 

 

We do not use cookies for targeted advertising.

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Managing Cookies

 

 

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.

 

For more details about cookies, visit www.allaboutcookies.org.

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10. Security

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We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. However, no system is 100% secure, and we cannot guarantee absolute security.

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11. Children’s Privacy

 

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

 

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12. Updates to This Policy

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We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.

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